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Support Workflow Audio

Support Workflow

1. Introduction​

This tutorial is designed for Support users. You will learn how to use your enhanced permissions to troubleshoot user deployments and manage the module catalog.

2. Step 1: Accessing User Deployments​

The most common task is investigating a user's failed deployment.

  1. Click Deployments in the main navigation bar.
  2. Select the All Deployments tab.
  3. In the Search box, enter the user's email address or the Deployment ID they provided.
  4. The list will filter to show relevant records.

3. Step 2: Investigating a Failure​

  1. Locate the failed deployment in the list (look for a status like FAILURE or TIMEOUT).
  2. Click on the blue Deployment ID link to open the details page.
  3. Scroll down to the Build Logs section.
  4. Review the text logs to find the error message. Common issues include:
    • Invalid Input: The user provided a variable value that Terraform rejected.
    • Permissions: The service account lacked permission to create a resource.
    • Quotas: The cloud project has reached a resource limit.

4. Step 3: Managing Modules (Optional)​

As a Support user, you can also publish and update modules, just like a Partner.

  1. Go to your Profile and ensure your GitHub settings are configured.
  2. Navigate to the Publish page.
  3. Select a module and click Update to refresh its definition in the system.
  4. This is useful for rolling out quick fixes to module code or variables.

5. Step 4: Using Jules for Debugging​

If you have configured your Jules API Key in your Profile:

  1. Go to the Publish page.
  2. Find the problematic module.
  3. Click the Sparkles Icon (✨).
  4. Ask Jules to analyze the code or suggest a fix for the error you found in the logs.